I thought Kglad is not able to validate whether or not I have a membership, then why is he pointing to only that without helping?Īs I understand it, it is more interesting to talk about the subscription topic, even though no one viewing this public post is interested in it, but has to read through everything now. Thanks Jeff A Wright for mentioning my id in this public forum. If you have any additional questions you are welcome to update this public forum discussion. This will prevent you from accessing the Previous Version option of the Creative Cloud desktop app. I do not see an active membership tied to that e-mail address. I did review the account you utilized to post to this public forum. Depending upon how your membership is managed they may need to provide you and installation package to install and license your Creative Cloud applications. Valentinb208691, if you have a Creative Cloud for Teams or Enterprise account then you will want to work with your plans administrator.
For more details on how to install previous versions see Download and install Creative Cloud apps. You can access older versions by choosing Previous Versions in the Apps tab within the Adobe Creative Cloud desktop application. If you would like direct support, from an Adobe employee, then you can begin a chat session at Contact Customer Care.Īs Kglad was indicating, in post #1, access to previous version of Creative Cloud applications is only available to active members. He does not work for Adobe and is unable to validate if you have a membership or not. Kglad is another Adobe user who volunteers his time to answer questions from our community. Valentinb208691 please be aware that you are posting in a public forum.